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AI Learning Centre Operations Lead

As AI Learning Operations Lead at Bildup AI, you are the orchestrator of seamless experiences. You'll manage your assigned learning centre as a world-class facility while simultaneously architecting processes that drive efficiency across teams and departments. You'll be responsible for growing learner enrollment in your jurisdiction through community engagement, local partnerships, and operational excellence that turns visitors into advocates. You'll ensure every physical detail is perfect, every operational system runs smoothly, and every person who walks through your doors experiences excellence. This is a role for someone who sees their centre as both a business and a community—and understands that operational discipline and warm hospitality aren't opposites, they're partners.

Location (On-site)

Enugu | Abuja | Lagos

Key Responsibilities

  • Manage all daily operations of your assigned learning centre including operations management, facility management, cleanliness, maintenance, and ensuring a world-class environment at all times.
  • Drive learner acquisition and growing learner enrollment at your learning centre—developing and executing local growth strategies, community outreach, school and organization partnerships, and conversion tactics to hit monthly learner enrollment targets.
  • Ensure technology, equipment, and learning materials are always available, fully functional, and properly maintained—proactively addressing issues before they impact users.
  • Design, document, and optimize operational processes for your centre—creating SOPs, playbooks, and best practices that drive consistency while establishing and monitoring operational KPIs that track centre activities, customer satisfaction, and resource efficiency
  • Coordinate cross-functional activities between centre operations, events teams, community engagement, technical support, and learning success teams to deliver seamless experiences.
  • Manage vendor relationships and contracts for facility services (cleaning, maintenance, catering, security, IT support) with strict quality control and cost efficiency.
  • Track and manage centre budgets, expenses, and procurement with financial discipline—forecasting needs, controlling costs, and ensuring optimal resource allocation.
  • Implement and enforce safety protocols, emergency procedures, and security measures—ensuring compliance with regulations and creating a secure, welcoming environment for all users.

Ideal Candidate

  • 5+ years in operations management, facility management, or centre/branch management with demonstrated leadership.
  • Proven track record of meeting or exceeding enrollment, revenue, or customer acquisition targets in education, retail, or service environments.
  • Proven ability to manage physical spaces, budgets, vendors, and teams with precision and professionalism.
  • Strong project management, analytical, and process optimization skills
  • Excellence in organizational skills, multitasking, and handling high-pressure situations independently.
  • Experience establishing systems, SOPs, and operational standards that scale.
  • Proficiency with operations management software, dashboards, and reporting tools.
  • Detail-oriented with impeccable standards and a service excellence mindset.
  • Excellent problem-solving, communication, and stakeholder management abilities.
  • Strategic thinker with exceptional hands-on execution capabilities.
  • Passion for education, creating exceptional environments, and enabling teams to thrive.
  • Commitment to a full-time, onsite role and long-term organizational growth.

What we offer

  • Growth Opportunities: Invest in your career with us and grow alongside a team of top innovators.
  • Creative Freedom: Work in an environment that values creativity and gives you the autonomy to bring bold ideas to life.
  • Exciting Work Environment: Thrive in a dynamic, collaborative, and inspiring environment where innovation is encouraged.
  • Competitive Compensation: including Relocation and Accommodation Support (if needed)
  • and more...
BildUp - Personalized Learning Platform